Privacy policy

Privacy Policy

Last updated: December 28, 2025

Our store operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us in any other way. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to any information that identifies you or can reasonably be linked to you or another individual. Personal information does not include data that has been anonymized or de-identified so that it cannot reasonably identify you.

Depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from such information):

  • Contact details, including your name, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card and debit card numbers, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including items you view, add to your cart, save to a wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us, including information you provide when contacting customer support or submitting inquiries.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.

  • Automatically through the Services, including information collected from your device through cookies and similar technologies.

  • From our service providers, including when we engage them to provide technology or services on our behalf.

  • From business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services, fulfill contracts with you, process payments, manage orders, remember preferences, send account-related notifications, process purchases, returns, exchanges, and other transactions, manage shipping, facilitate returns and exchanges, enable product reviews, and personalize your shopping experience.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, including sending promotional communications by email, text message, or mail, and displaying online advertisements for products or services on our Services or on third-party websites, including based on your prior interactions.

Security and Fraud Prevention

We use your personal information to authenticate accounts, ensure secure transactions, detect and prevent fraud, illegal or malicious activity, protect public safety, and safeguard our Services. You are responsible for maintaining the confidentiality of your login credentials.

Communications with You

We use your personal information to provide customer support, respond to requests, and maintain our business relationship with you.

Legal Purposes

We use your personal information to comply with applicable laws, respond to legal processes, enforce our terms and policies, and protect our rights and the rights of our users and others.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify, service providers, and other third parties that provide services on our behalf (such as payment processing, analytics, customer support, cloud storage, order fulfillment, and shipping).

  • With marketing and business partners to provide marketing services and personalized advertising. These partners may use your information in accordance with their own privacy policies.

  • When you direct us, request it, or consent to the disclosure.

  • With affiliates or within our corporate group.

  • In connection with business transactions, legal obligations, or to protect our Services, rights, and users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access and use of the Services to provide and improve them. Information submitted to the Services may be transferred to and shared with Shopify and third parties located in other countries.

Shopify may act as a data controller for certain processing activities. For more information, please review Shopify’s Consumer Privacy Policy at:
https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We are not responsible for the privacy or security practices of such third parties. Information shared on public or semi-public platforms may be visible to others.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors as defined by applicable law. We do not knowingly sell or share personal information of individuals under 16 years of age.

Security and Retention of Information

No security measures are perfect or infallible. We retain personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce policies.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Right to access

  • Right to delete

  • Right to correct

  • Right to data portability

  • Right to opt out of targeted advertising or data sharing

We do not discriminate against users for exercising privacy rights. Identity verification may be required.

Complaints

If you have concerns about our handling of personal information, please contact us. You may also have the right to lodge a complaint with a data protection authority.

International Transfers

We may transfer, store, and process your personal information outside your country of residence. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this website with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 Email: crystalmemory.25@gmail.com
📍 Address: 1802 E Gate City Blvd, Greensboro, NC, 27401, United States