Shipping policy
Order Processing
All orders require 1–3 business days for processing before shipment.
Processing time includes order verification, personalization (if applicable), quality checks, and packaging.
Orders are not shipped or delivered on weekends or holidays.
Shipping & Delivery Time
Once your order has been processed, delivery typically takes up to 15 business days, depending on the destination and carrier.
Estimated total delivery time:
1–3 business days (processing) + up to 15 business days (shipping)
Please note that delivery times are estimates only and are not guaranteed.
International Shipping
We ship worldwide.
Delivery times for international orders may vary depending on:
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Destination country
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Customs processing
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Local postal services
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External factors beyond our control
Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
Shipping Delays
Eternal Moments is not responsible for shipping delays caused by:
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Shipping carriers
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Customs clearance
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Weather conditions
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Natural disasters
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High-demand periods
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Other events beyond our reasonable control
Once the order has been handed over to the carrier, we no longer control the delivery process.
Order Tracking
When available, a tracking number will be provided via email once your order has shipped.
Please allow time for tracking information to update.
Incorrect Address
Customers are responsible for providing accurate shipping information at checkout.
Eternal Moments is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.
Lost or Stolen Packages
Eternal Moments is not responsible for lost or stolen packages once delivery has been confirmed by the carrier.
If you believe your package is lost, please contact us and we will assist you in contacting the carrier.
Contact Information
For any shipping-related questions, please contact us at:
📧 Email: crystalmemory.25@gmail.com