Refund policy
Returns
We offer a 15-day return policy from the date your order is delivered, applicable to customers worldwide.
To be eligible for a return, the item must:
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Be unused
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Be in the same condition as received
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Be in its original packaging
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Include the proof of purchase
Personalized Products (Important)
⚠️ Personalized or custom-made products are not eligible for returns or refunds, except in the following cases:
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The product arrives defective
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The product arrives damaged
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The product contains an error caused by us (for example, incorrect personalization compared to the approved order)
Personalized products include, but are not limited to, items created with:
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Photos
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Names
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Dates
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Custom designs requested by the customer
Damages, Defects & Issues
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery and provide:
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Clear photos of the product
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Photos of the original packaging
We will review the issue and, if approved, offer a replacement or refund, depending on the situation.
How to Start a Return
To request a return, please contact us at:
Returns must be authorized in advance.
Items sent back without prior approval will not be accepted.
If your return is approved, we will provide further instructions.
Non-Returnable Items
We do not accept returns for:
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Personalized or custom-made products
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Sale or discounted items
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Gift cards
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
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Refunds will be issued to the original payment method
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Processing time is typically 5–10 business days
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Final posting time depends on your bank or payment provider
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
International Orders
By purchasing from our website, you agree to this Return & Refund Policy regardless of your country of residence, except where local consumer protection laws require additional rights.
Contact
For any questions regarding returns or refunds, please contact us at: